• helpdesk@ku.edu is not a valid e-mail address for the KU Customer Service Center.
• The CSC nor any other group in IT will EVER ask you to e-mail your password to them.
• While you will receive e-mail reminders to change your password every semester, they look nothing like this message.

The IT Security Office has received multiple reports of e-mails claiming to be from the "KU.EDU SUPPORT TEAM" with an e-mail address of "helpdesk@ku.edu." These message are generally variations on the one pictured below:

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If you receive a message like this and you are unsure of its veracity, you should call the CSC at (785)864-8080 to ask about it. Do not click any links in the e-mail, respond to the e-mail, or dial any telephone numbers listed in the e-mail. You should also forward the message as an attachment to abuse@ku.edu. Instructions on how to do this are at http://www.email.ku.edu/spam.

If you believe you have fallen victim to a message attempting to phish your KU Online ID and password, call the KU CSC IMMEDIATELY.